PlazzaTravels – Frequently Asked Questions
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The total cost of your stay will be outlined at the time of booking. Some properties may have additional charges for extra services or amenities, which will be clearly stated.
The rental price typically includes accommodation, utilities, and access to all listed amenities. Additional services such as housekeeping, chef services, or transportation may be available for an extra fee.
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. Payment details will be provided at the time of booking.
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment details are protected.
You can reach our customer support team via phone at +39 366 342 0907 or email at support@plazzatravels.com. We are here to assist you with any inquiries or issues.
Booking Questions
You can book directly through our website by selecting your desired property and following the on-screen instructions. Alternatively, you can contact our reservations team via phone or email.
Yes, you can cancel or modify your booking according to our cancellation policy. Please refer to the specific terms provided during your booking process or contact our support team for assistance.
Our cancellation policy varies depending on the property and the time of booking. Generally, cancellations made within a specified period may incur a fee. Full details will be provided during the booking process.
Minimum stay requirements vary by property and season. Typically, a minimum stay of 3 to 7 nights is required.
Check-in and check-out procedures will be provided in your booking confirmation. Generally, check-in is after 3 PM, and check-out is by 11 AM. Early check-in or late check-out may be available upon request.
Help on your reservations
If you encounter any issues during your stay, please contact our customer support team immediately. We are available 24/7 to assist you and ensure your stay is enjoyable.
Pet policies vary by property. Please check the specific property listing or contact us to confirm if pets are allowed.
While we do not offer travel insurance directly, we highly recommend that guests purchase travel insurance to cover unforeseen circumstances.
We adhere to all local and international guidelines regarding COVID-19. Enhanced cleaning protocols and safety measures are in place at all properties to ensure the health and safety of our guests.
To modify your reservation, please contact our customer support team. Changes are subject to availability and may incur additional charges.