Booking Terms and Conditions – Rome Travel Service S.r.l.s. Europe Vacation Rentals
These Booking Terms and Conditions (“Agreement”) apply to all vacation rental bookings made through PlazzaTravels, a brand of Rome Travel Service S.r.l.s., By confirming a booking, you agree to the conditions outlined below.
1. Company and Contact Information
- Company Name: Rome Travel Service S.r.l.s.
- Address: Via Giosuè Carducci, 20-22, 00187 Roma RM, Italy
- VAT ID: IT13382951005
- Website: www.plazzatravels.com
- Email: info@plazzatravels.com
2. Booking Confirmation
Bookings are confirmed once you receive a confirmation email from Rome Travel Service S.r.l.s. and the required payment has been processed. We reserve the right to decline bookings at our discretion.
3. Payment Terms
- All prices are quoted in Euros (€) and include applicable VAT unless otherwise stated.
- A deposit or full payment is required at the time of booking, depending on the property and rental period.
- Final balances are typically due 30–60 days before arrival (as specified per booking).
Accepted Payment Methods
- Secure card payment via Stripe or Airwallex
- Bank transfer (when arranged in advance)
4. Cancellation and Refund Policy
Our Refund Policy explains cancellation deadlines, partial refunds, and non-refundable conditions. Please read it before booking.
5. Check-In / Check-Out Times
- Check-in: From 16:00 (4:00 PM)
- Check-out: By 11:00 AM
Late check-outs or early check-ins may be available upon request and subject to availability and extra fees.
6. Security Deposit
Some properties require a refundable security deposit to cover potential damages. Details will be provided at the time of booking or check-in.
7. Guest Responsibilities
Reviewing our Booking Terms and Conditions ensures clarity and understanding.
Our Booking Terms and Conditions are designed to protect both parties involved.
7.1 Maximum Occupancy
For further details, refer to our Booking Terms and Conditions section.
You must not exceed the number of guests stated in the booking confirmation. Exceeding this limit may result in additional charges or cancellation without refund.
7.2 Use of Property
Reviewing our Booking Terms and Conditions ensures clarity and understanding.
All properties are for private holiday use only. Events, parties, or subletting are strictly prohibited unless agreed in writing.
All guests should familiarize themselves with the Booking Terms and Conditions.
These Booking Terms and Conditions highlight essential information for your stay.
Understanding the Booking Terms and Conditions will enhance your experience.
7.3 Damage and Behavior
For further details, refer to our Booking Terms and Conditions section.
You are responsible for any damage or loss caused during your stay. Please report any incidents immediately to our support team.
8. Property Descriptions and Availability
While we strive to ensure all listings are accurate, property details may change or contain minor inaccuracies. If a booked property becomes unavailable, we will offer an equivalent or better alternative when possible.
9. Force Majeure
We are not liable for delays, cancellations, or changes caused by events beyond our control, such as natural disasters, governmental restrictions, travel bans, or strikes.
10. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, health issues, and property-related risks.
11. Data Protection
All customer data is handled according to our Privacy Policy and in compliance with GDPR regulations.
12. Liability Disclaimer
Rome Travel Service S.r.l.s. (PlazzaTravels) shall not be liable for any injury, loss, or damage to persons or personal property during your stay, unless caused by gross negligence on our part.
13. Governing Law
This Agreement is governed by the laws of Italy. Any disputes will be settled in the courts of Roma, Italy.
14. Contact and Support
For all questions, changes, or issues related to your booking, please contact us through our live chat or email:
- Email: info@plazzatravels.com
- Live Chat: Available on www.plazzatravels.com